CLS Balanced Scorecard

scorecard overview

Balanced Scorecard

Reports

THE CLS ORGANIZATION

What is The Balanced Scorecard?

The Balanced Scorecard is a Performance Management system for tracking our goals and progress toward our strategic visions. It measures performance from four distinct perspectives: Financial, Customer, Internal Process and Innovation & Learning. It allows us to effectively consolidate our existing initiatives into four quadrants in order to make the best use of our efforts.

Why The Balanced Scorecard?

In evaluating our progress in 2001, we realized that the value of our accomplishments were not always apparent due to a lack of a measurement and reporting system that tracked the progress of meeting our goals. More importantly, we realized that there was a lack of alignment of our goals and initiatives at the unit levels within CLS.

We believe that The Balanced Scorecard is the ideal vehicle that allows us to combine all of our past, present and future efforts and move us forward collectively in the achievement of our vision and objectives.

The Balanced Scorecard provides a cohesive system to align vision, goals and results by providing a performance baseline and tracking and communicating progress.

What are the Steps of The Balanced Scorecard?

The Balanced Scorecard is implemented in a series of steps resulting in quantitative and qualitative data used for annual and long range planning. This will help us to move toward a level of performance consistent with our predefined goals and objectives.
The steps are:
• Create a clear vision for the future
• Define clear objectives and goals for the four performance
¥ perspectives (Customer, Financial, Internal Process and
¥ Innovation &-- Learning)
• Set critical success factor/performance measurements
• Measure progress
• Evaluate and Report Progress (quarterly/annually)
• Annual planning for performance enhancement based on
¥ Scorecard results