about Campus Life Services

THE CLS ORGANIZATION

Who We Are

The Campus Life Services (CLS) organization has grown significantly over the last few years. We now consist of a diverse group of services organized into four business units supported by centralized Administration and Support Units. We represent over 775 employees with an annual operating budget around $64 million. We serve virtually every member of the campus community including faculty, students and staff as well as members of the surrounding community. We are self-supporting and pride ourselves on our commitment to diversity and excellence in service.

Campus Life Services is:

• Arts & Events
• Child Care
• Conference Services
• Distribution & Storage
• Documents, Media & Mail
• Fitness & Recreation
• Housing
• Retail
• Transportation

Our History

Since 1995, the CLS Management Team has recognized the need for collaborative long range planning. In 1996, this resulted in the development of a set of six initiatives for collaboration and improvement. These included Finance, Customer Service, Development and Training, Information Technology, Human Resources and Campus Life.

During this period, we have accomplished
several important goals:

1998 Created a consolidated information systems unit.
1999 Consolidated the human resources and personnel functions.
2000 Consolidated most of the financial and accounting functions.
2000 Developed a three-year strategic vision for CLS.
1998-2000 Implemented development and training programs including new employee orientations, the Skillscope assessment and management training(s).
1998-2000 Developed and implemented customer service standards and training.
1998-2000 Created a campus life team that has brought many valued programs and benefits to CLS staff.

Our Future

After years of planning, we opened the Community Center, Housing, and Garages at Mission Bay to great reviews. This was accomplished while we continued to manage the on-going operations at other campus sites.

Our FY2006/07 plan will build on our achievements and prepare us for continued success in the future.

For FY2006/07, our goals are to improve an overall customer service satisfaction score of 3.6 to 3.9 and meet a financial goal of net gain after debt service of $2.4M.

We are committed to assuming a more integral role in leading and partnering in the development of services that make UCSF an attractive place for students, faculty, and staff.

This continued growth and development creates the opportunity for increased support, recognition, and career growth and we need to invest our resources wisely to meet the demands of change.

The Balanced Scorecard is the management tool we have selected to provide us with the data we need to help focus our goals, direct resources, stay on track, assure progress, promote our accomplishments, and realize our vision in the midst of the challenges of rapid growth and change.

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